I wanted to take a moment and share our experience with an outstanding company.
Our family was struggling with a loved one's ability to continue living an independent lifestyle while being productive and happy in their own home. This was paramount.
Due to a recent hip replacement after a serious fall, it was no longer feasible to use the 2nd floor of the home. This is where the master bedroom is located along with the main bathroom.
Instead of placing our loved one in an assisted living facility or having outside help brought in to help with the day-to-day activities, we decided to opt for freedom, independence, and mobility.
It was decided that a chair lift would be installed to reach the 2nd floor. I had never previously dealt with a company that did this kind of work. After much research, we found a stair lift located 15 miles away. The stair lift needed to be uninstalled and then reinstalled on the same day.
After reaching out to several companies, both large and small, while navigating Voice-mail, prompts, and long waits, we connected with Merrett Stair Lift.
I called Merrett Stair Lift and left a message. It was (2) two days before Thanksgiving. Not only did they return our call within 5 minutes, but the president and owner of the company also spoke with us personally about our situation. Rob Wiliams was sympathetic and knowledgeable, and he understood the task.
The Merrett integration team arrived on time. Quinn and Evan, we're professional and concise. They knew exactly what they were doing and performed extraordinarily in removing the stair lift. Then, they drove 15 miles to the new location and installed the chair lift on the same day.
After the installation was complete the service manager Quinn and his assistant Evan stayed and explained every aspect of how the chair lift operated. Each of these men was incredibly professional, courteous, and understanding. Each showed wonderful compassion.
Our family didn't know anyone at Merrett Stair Lift previous to reaching out to them with our request.
If you have a loved one that is in need of assistance, a stair lift can mean the difference between assisted care or a nursing home. The expense of in-home care is monumental as we all know.
The pride a stair lift gives your loved ones, knowing that they can remain independent, healthy, and happy in their own homes is priceless, that alone is worth more than anything money can buy.
I highly recommend Rob and his team at Merritt Stair Lift. They treated our family as if it was their own. After our experience, we consider Merrett Stair Lift family as well. A professional company, well run with high ethics and great communication at a very affordable rate.